Pointe Grand IVR · 02 Leasing Branch

Pointe Grand IVR · 02 Leasing Branch A workflow diagram generated by Archify. 01 / Entry, Menu, and Hold EX / Phase 2 (dashed) 03 / After Hours 04 / AI Assistant and Agent 05 / Key 0 and Voicemail Entry: Key 1 (WARM) · Entry, Menu, and Hold Entry: Key 1 (WARM) Hours Check · Entry, Menu, and Hold Hours Check MENU-LEASE · Menu · Entry, Menu, and Hold MENU-LEASE Menu HOLD Set: BED-1 · Music bed; see 05 · Entry, Menu, and Hold HOLD Set: BED-1 Music bed; see 05 Leasing Route · 4 tiers (pending) · Entry, Menu, and Hold Leasing Route 4 tiers (pending) PHASE 2: CB-1 Callback · Phase 2 (dashed) PHASE 2: CB-1 Callback AH-LEASE · After hours · After Hours AH-LEASE After hours AI-ASSIST · Pricing, tour, text, message · AI Assistant and Agent AI-ASSIST Pricing, tour, text, message Agent Answers · AI Assistant and Agent · WARM/HOT Agent Answers WARM/HOT Key 0 · Key 0 and Voicemail Key 0 Voicemail Exit · VM-OVERFLOW / VM-AH · Key 0 and Voicemail Voicemail Exit VM-OVERFLOW / VM-AH handoff/2 failed, open 2 failed (closed), or unresolved 0, open 0, closed callback offer AI-first triage open closed 1, WARM 2 0 answered exhausted Legend User UI Agent logic Tool action Cloud service External system

Menu Script, Warmth, AI Tools, Phase 2

  • • MENU-LEASE: specialist 1, pricing/tour with the virtual leasing assistant 2. Lead warmth: key 1 is WARM; AI tour booked is HOT
  • • AI-ASSIST (Telnyx) discloses itself as the virtual leasing assistant; 2 failed clarifications route to human (open) or voicemail (closed). Phase 2: CB-1 callback, AI-first triage
  • • Leasing voicemail: name, number, move-in month; Alinos task; call back within the next business day