Pointe Grand IVR · 07 Phase 2 and Future Roadmap

Pointe Grand IVR · 07 Phase 2 and Future Roadmap A workflow diagram generated by Archify. 01 / Phase 1 Baseline And Phase 2, Real EX / Phase 2, Real EX / Future, Unfunded EX / Future, Unfunded (continued) Phase 2, real Future, unfunded Future, unfunded Phase 1: Menu-First IVR (live) · Phase 1 Baseline And Phase 2, Real Phase 1: Menu-First IVR (live) PHASE 2: LIFE-* Caller ID Routing · Dependency: Alinos caller ID at ring time · Phase 1 Baseline And Phase 2, Real PHASE 2: LIFE-* Caller ID Routing Dependency: Alinos caller ID at ring time PHASE 2: ES-* Spanish, key 9 · Dependency: Ashton's Spanish tier decision · Phase 1 Baseline And Phase 2, Real PHASE 2: ES-* Spanish, key 9 Dependency: Ashton's Spanish tier decision PHASE 2: CB-1 Callback · Dependency: HOS-1396 cadence build · Phase 2, Real › Phase 2, real PHASE 2: CB-1 Callback Dependency: HOS-1396 cadence build PHASE 2: AI Triage · Dependency: legal review (Coleman) · Phase 2, Real › Phase 2, real PHASE 2: AI Triage Dependency: legal review (Coleman) PHASE 2: Tracking Shortcut · Dependency: Alinos caller ID at ring time · Phase 2, Real › Phase 2, real PHASE 2: Tracking Shortcut Dependency: Alinos caller ID at ring time PHASE 2: AI Application Status · Dependency: legal review (Coleman) · Phase 2, Real PHASE 2: AI Application Status Dependency: legal review (Coleman) FUTURE: Queue Position · Future, Unfunded › Future, unfunded FUTURE: Queue Position FUTURE: Renewals · Future, Unfunded › Future, unfunded FUTURE: Renewals FUTURE: Reminders · Future, Unfunded › Future, unfunded FUTURE: Reminders FUTURE: Self-Service · Future, Unfunded (continued) › Future, unfunded FUTURE: Self-Service FUTURE: Languages · Future, Unfunded (continued) › Future, unfunded FUTURE: Languages future phase 2 Legend User UI Agent logic Tool action Cloud service External system

Named Dependencies Only

  • • Alinos caller ID status at ring time
  • • Ashton's Spanish tier decision
  • • HOS-1396 cadence build (CB-1 is an application-layer build, Telnyx has no native queue callback)
  • • Legal review (Seth Coleman)

Future, Unfunded

  • • Queue position announcement
  • • Renewals menu; outbound reminders
  • • Resident self-service
  • • Other languages
  • • Text-an-agent keypress (Josh); Aigentless Tours (Jacob)