Pointe Grand IVR · 04 Residents, Vendors, Emergency

Pointe Grand IVR · 04 Residents, Vendors, Emergency A workflow diagram generated by Archify. 01 / Residents Entry 02 / Portal And Office Path 03 / Voicemail 04 / Emergency Path MENU-MAIN key 3 · Residents and vendors · Residents Entry MENU-MAIN key 3 Residents and vendors MENU-RES · emergency 1, portal 2, office 3 · Residents Entry MENU-RES emergency 1, portal 2, office 3 INFO-PORTAL · residentportal.com (Entrata) · Residents Entry INFO-PORTAL residentportal.com (Entrata) Hours Check · Portal And Office Path Hours Check Onsite Route · HOLD set, 1 tier · Portal And Office Path Onsite Route HOLD set, 1 tier Office Answers · onsite route · Portal And Office Path Office Answers onsite route VM-AH · Voicemail, after hours · Voicemail VM-AH Voicemail, after hours VM-OVERFLOW · Voicemail overflow queue · Voicemail VM-OVERFLOW Voicemail overflow queue MENU-MAIN key 7 · Maintenance emergency · Emergency Path MENU-MAIN key 7 Maintenance emergency EMERG-911 / EMERG-LIST · 911 warning, hazard list (pending) · Emergency Path EMERG-911 / EMERG-LIST 911 warning, hazard list (pending) EMERG-BRIDGE · {{Maintenance_Number}}, 24 hours · Emergency Path EMERG-BRIDGE {{Maintenance_Number}}, 24 hours press 7 answered exhausted office open office closed press 1 press 3 press 2 Legend User UI Policy Tool action Context / trace External system

Phase 1 Scope

  • • No AI for residents in Phase 1
  • • Same emergency path: key 3 press 1 or menu key 7

EMERG-LIST Hazards (pending)

  • • 911 for fire/medical; else report flooding, no heat/air, no water/power, lockout, safety hazard
  • • EMERG-BRIDGE: ActivAnswer emergency maintenance line, 24 hours