Pointe Grand IVR · 06 After Hours and Closures

Pointe Grand IVR · 06 After Hours and Closures A workflow diagram generated by Archify. 01 / Triggers And Leasing Branch 02 / Applications And Residents Branch 03 / Shared Voicemail After Hours Trigger · hours, holiday, or weather flag · Triggers And Leasing Branch After Hours Trigger hours, holiday, or weather flag CLOSE-HOL / CLOSE-WX · generic closure line · Triggers And Leasing Branch CLOSE-HOL / CLOSE-WX generic closure line AH-LEASE · after hours greeting · Triggers And Leasing Branch AH-LEASE after hours greeting AI-ASSIST · virtual assistant · Triggers And Leasing Branch AI-ASSIST virtual assistant MENU-RES-AH · emergency 1, message 2 · Applications And Residents Branch MENU-RES-AH emergency 1, message 2 Emergency Unchanged · diagram 04, key 7, 24 hours · Applications And Residents Branch · 24 hours Emergency Unchanged diagram 04, key 7, 24 hours 24 hours INFO-APP · status line · Applications And Residents Branch INFO-APP status line VM-AH · Voicemail, after hours · Shared Voicemail VM-AH Voicemail, after hours message leasing applications residents message press 1 press 2 flagged Legend User UI Agent logic Policy Context / trace Cloud service

Closure Rules

  • • Hours are never spoken, after-hours prompts point to the website
  • • Holiday and weather each get one generic file, no lunch closures exist
  • • Emergency key 7 routing is identical during and outside office hours

VM-AH Promise

  • • We will return your call when the office reopens
  • • The promise is within the next business day